Consumerist reader Rebecca found this out the hard way, when she purchased Puss In Boots for $14.99 from Amazon, believing that, per Amazon’s marketing, she would be able to watch the movie when she wanted and for as many times as she wanted.
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Walmart’s Vudu is one of the most popular video services available in the US, and along with others such as Apple TV, Amazon, and Google Play allows you to download certain titles for viewing later. Amazon Prime Video Features: Download movies and TV shows on your Mac to watch anywhere, anytime. Access hundreds of thousands of movies and TV episodes you bought or rented including new release movies or the latest TV programming, with the ability to download titles for offline viewing. To stream a video, tap the title of the video you want to watch, and then tap the Watch Now or Resume (if you previously didn’t finish the video) to begin streaming the movie or TV show. To download your video, tap the Download button. Note: Not all videos available in the Prime Video store are Included with Prime. With an active Amazon Prime. Amazon Appstore and Digital Music purchases are not returnable after purchase. If you're having difficulty accessing, playing, or downloading an item after purchase, contact Contact Us. Purchases from Prime Video can be canceled within 24 hours of purchase provided you have not attempted to stream/download the video. The exception: Owners of Amazon Fire tablets can download some Prime Video shows and movies for offline viewing. That's a great option if you're about to get on an airplane, or you're headed.
Well, that would be true if she only wanted to watch the animated flick on her Kindle Fire or other device that allows her to actually download the movie. Unfortunately, she and her daughter preferred to stream the movie straight through their TV.
And all was going well for a few weeks until Rebecca went to stream Puss In Boots and instead saw a message stating that the film was no longer available for viewing.
So she contacted Amazon and got the following response:
Due to licensing restrictions, videos can become temporarily unavailable for viewing or downloading. The video will automatically be made available again once that restriction ends.
Availability of videos for purchase, re-download, or access from a backup copy is determined by the owners of the content. On very rare occasions, a video you previously purchased may become unavailable.
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This restriction isn’t mentioned on the purchase page of the movie, nor is the customer given any such warning during the buying process. It’s not even directly mentioned on the “Amazon Instant Video Usage Rules” page, which states:
![]() Amazon Free Video Downloads
Viewing Period: Indefinite — you may watch and re-watch your purchased videos as often as you want and as long as you want (subject to the limitations described in the Amazon Instant Video Terms of Use).
So you then have to go that page and scour through more than 2,000 words to find:
Purchased Digital Content will generally continue to be available to you for download or streaming from the Service, as applicable, but may become unavailable due to potential content provider licensing restrictions and for other reasons, and Amazon will not be liable to you if Purchased Digital Content becomes unavailable for further download or streaming. You may download and store your own copy of Purchased Digital Content on a Compatible Device authorized for such download so that you can view that Purchased Digital Content if it becomes unavailable for further download or streaming from the Service.
Given that streaming video is quickly becoming the popular option for watching a movie, be warned that the people actually responsible for streaming that video to you may pull the plug at any time.
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We’ve written Amazon to ask why they do not make this restriction more clear during the purchasing process. If the company replies — we’re not holding our breath on this one — we will update.
Bought Amazon Video Movie Download To Mac Download
Editor's Note: This article originally appeared on Consumerist.
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December 2020
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